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Rohan Estate (Pty) Ltd trading as Landmeterskop Farm Cottages

Privacy Policy

Last updated: 27 July 2026

Rohan Estate (Pty) Ltd respects privacy and processes personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA), and other applicable South African law.

1. Responsible party and contact details

Rohan Estate (Pty) Ltd, registration number 2026/288451/07, trading as Landmeterskop Farm Cottages, is the responsible party for personal information collected through this website and our direct business operations.

  • Registered address: 9 Mitchell Street, Hermanus, Western Cape, 7200, South Africa
  • Accommodation location: Papiesvlei Road, Stanford, Western Cape, 7210, South Africa
  • Email: stay@landmeterskop.co.za
  • Telephone / WhatsApp: +27 72 426 5444
  • Website: https://landmeterskop.co.za

2. Information we collect

Depending on how you interact with us, we may collect:

  • name, email address, telephone number and WhatsApp details;
  • booking dates, cottage choice, guest numbers, children's ages and special requests;
  • messages, voice-note transcripts, enquiry content and customer-service records;
  • invoice, payment-reference, payment-status and refund information;
  • identity or verification information where reasonably required for fraud prevention or refunds;
  • website usage information such as IP address, device, browser, pages visited, cookies and analytics data;
  • social-media interactions and public comments relating to our business.

3. Payment information

Supported online payments may be processed by Peach Payments and its acquiring, banking or payment partners. They receive the payment information necessary to authorise, authenticate, process and settle the transaction. We do not store full card numbers, card verification values, PINs or online-banking passwords on this website.

4. How we use personal information

  • to respond to enquiries and prepare quotations;
  • to create, administer and fulfil bookings;
  • to process payments, reconcile deposits, issue invoices and manage refunds;
  • to provide arrival, access, guest-service and safety information;
  • to prevent fraud, duplicate bookings and unauthorised transactions;
  • to manage complaints, chargebacks, accounting, tax and legal obligations;
  • to improve our website, cottages, communications and marketing;
  • to send marketing only where permitted and where the recipient has not opted out.

5. Legal grounds

We process information where necessary to take steps at your request, perform a booking contract, comply with legal obligations, pursue legitimate business interests that do not unjustifiably prejudice you, protect safety or prevent fraud, or where you have given consent.

6. Sharing of information

We do not sell personal information. We may share only what is reasonably necessary with trusted providers and authorities, including:

  • Peach Payments, banks, acquiring institutions and payment networks;
  • email, messaging, Respond.io, WhatsApp, website-hosting and cloud-service providers;
  • booking platforms such as Airbnb, Vrbo, Agoda or LekkeSlaap where the booking uses that platform;
  • accountants, auditors, insurers, lawyers and fraud-prevention providers;
  • regulators, law-enforcement bodies or courts where required by law.

7. International processing

Some service providers may process information outside South Africa. Where this occurs, we take reasonable steps to use providers and arrangements that offer appropriate protection as required by POPIA.

8. Cookies and analytics

The website may use essential cookies and limited analytics or marketing technologies. Browser settings can be used to restrict cookies, although this may affect functionality. We will provide consent controls where required for non-essential tracking.

9. Meta and social-media automation

We may use Meta/Facebook and Instagram tools for our own business pages, approved content publishing and performance reporting. These tools are not used to sell guest data or access unrelated private social-media information.

10. Retention

We keep information only for as long as reasonably necessary for the stated purpose and for booking, accounting, tax, dispute, fraud-prevention and legal requirements. Records are then securely deleted, anonymised or retained only where law requires it.

11. Security

We use reasonable organisational and technical safeguards, including restricted access, secure hosted services, audit records and payment-provider controls. No electronic system is completely secure, but we investigate and respond to suspected security incidents in accordance with applicable law.

12. Your rights

Subject to POPIA, you may request confirmation of whether we hold your information; access; correction; deletion or destruction where lawful; objection to certain processing; restriction of direct marketing; and information about the source or sharing of your data. We may need to verify identity before acting.

13. Direct marketing

You may opt out of marketing at any time by using the unsubscribe method provided or contacting us. Operational booking and safety messages are not marketing and may still be sent where necessary for a current booking.

14. Data deletion requests

Email stay@landmeterskop.co.za with enough information to identify the relevant records. See our Data Deletion Instructions. We may retain information that must lawfully be kept or that is needed for an unresolved booking, payment, legal claim or fraud investigation.

15. Complaints

Please contact us first at stay@landmeterskop.co.za. You may also complain to the Information Regulator of South Africa through its official channels.

16. Updates

We may update this policy to reflect legal, operational or service-provider changes. The current version and effective date will remain published here.

Landmeterskop Farm Cottages crestLandmeterskopFarm Cottages · on Rauthin Estate

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© 2026 Landmeterskop Farm Cottages.Rohan Estate (Pty) Ltd · Reg. 2026/288451/07 · South Africa