Last updated: 16 August 2026
This policy applies to direct Landmeterskop Farm Cottages bookings. The cancellation terms shown in the guest's NightsBridge confirmation or specific rate plan are the controlling terms for that booking. Platform bookings are governed primarily by the cancellation and refund terms accepted on the relevant platform.
For the current standard NightsBridge direct-booking terms:
If a booking confirmation or specific rate plan states different terms, the terms shown and accepted for that booking apply. We do not publish a separate earlier-than-14-days refund rule that overrides the confirmation.
Send the request in writing to stay@landmeterskop.co.za or by WhatsApp to +27 72 426 5444. Include the guest name, booking reference, cottage and dates. A cancellation or change is effective when it is acknowledged in writing or reflected in the relevant booking platform.
A requested date change is subject to availability and written approval. If approved, amounts already paid may be transferred to the new dates where permitted, with any rate difference payable. If a change cannot be accommodated, the cancellation terms for the original booking continue to apply.
Bookings made through Booking.com, Airbnb, Expedia, Agoda or another third-party platform follow the cancellation, refund and payment conditions displayed and accepted on that platform. The platform's specific booking terms take precedence where they differ from these direct-booking terms.
No refund is ordinarily due for late arrival, early departure, unused nights or unused facilities after check-in, unless we agree otherwise or applicable law requires it.
Ordinary weather changes, water levels, animal routines, seasonal conditions, temporary amenity unavailability or a guest's personal change of plans do not automatically create a refund entitlement. We will act reasonably where a material advertised service cannot be provided.
If we must cancel because the booked cottage is unavailable, unsafe or cannot be delivered, we will offer an appropriate remedy such as a suitable alternative, date change, credit or refund for accommodation we cannot supply. This does not limit any right that cannot lawfully be excluded.
Where severe weather, fire, flood, government action, road closure, utility failure or another event beyond reasonable control materially affects the stay, we will assess the circumstances and the booking terms fairly, subject to applicable law.
Where a refund is due, it will be returned to the original payer or original payment method wherever reasonably possible after the necessary booking, payment and security checks. Bank or payment-provider processing times may apply.
These terms are subject to applicable South African law, including rights that cannot lawfully be waived or excluded. Nothing on this page is intended to remove those rights.
Questions or cancellation requests: stay@landmeterskop.co.za · +27 72 426 5444.
