Last updated: 27 July 2026
Landmeterskop Farm Cottages supplies accommodation and related guest services. We do not ship physical goods as part of a normal cottage booking. This policy explains how the purchased service is delivered.
A website form, email, WhatsApp message or platform enquiry is a request, not an instant booking. We review the requested cottage, dates, capacity and price before confirming availability.
Where the requested stay is available, we send a written quotation or payment request showing the cottage, dates, guest numbers, total amount, deposit, balance and hold expiry. Unless a different period is stated, a provisional hold lasts 48 hours.
After the required payment has been received and matched, we send the booking confirmation electronically by email and, where appropriate, by WhatsApp. The confirmation is the customer's record of the booked service. Customers should contact us if it is not received within one business day after cleared payment.
Directions, current check-in arrangements and access information are sent to the confirmed guest before arrival, once the booking and required payment status permit release. Sensitive access information is provided only to the confirmed booking contact and should not be published or forwarded outside the booking party.
The service is delivered at Landmeterskop Farm Cottages, Papiesvlei Road, Stanford, Western Cape, 7210, South Africa, for the dates and cottage stated in the confirmation. Check-in is from 14:00 to 20:00 and checkout is by 10:00; these times are also stated in the confirmation or pre-arrival message.
The customer must provide accurate contact details, guest numbers and arrival information; pay by the stated deadlines; read the confirmation; and follow the arrival, safety and farm instructions. Delays caused by incorrect contact details, unpaid balances or failure to read supplied instructions are not delivery failures by us.
If a material change affects the booked cottage or service, we will contact the guest using the supplied details and offer a reasonable solution, which may include an equivalent cottage, adjusted service, date change, credit or refund as appropriate.
Farm activities, animal rounds, dam use, kayaks, hot tubs and other optional amenities depend on weather, water levels, animal welfare, maintenance and operational conditions. The core purchased service is the confirmed accommodation unless an additional service is specifically included in writing.
No courier, postal delivery or shipping fee applies to a standard accommodation booking. Invoices, receipts, confirmations and guest information are delivered electronically. Any separately purchased physical product would be subject to specific delivery terms disclosed before purchase.
If we cannot provide the confirmed accommodation, we will act reasonably and in accordance with applicable law. The available remedy may include alternative accommodation, new dates, credit, partial refund or full refund for the undelivered service.
For booking fulfilment questions contact stay@landmeterskop.co.za or +27 72 426 5444.
